Privacy Policy

This Privacy Notice for Sparkoo (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

• Visit our website at https://sparkoobd.com/ or any website of ours that links to this Privacy Notice
• Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at contact@sparkoobd.com.

Summary of key points

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

1. What information do we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information we collect may include:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Contact preferences
• Billing addresses

Sensitive information. We do not process sensitive information.

Payment data. We may collect data necessary to process your payment if you choose to make purchases. All payment data is handled and stored by your payment processor (as indicated at checkout). Cash on delivery orders do not require card details online.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

2. How do we process your information?

We process your personal information for a variety of reasons, including:

• To facilitate account creation and authentication and otherwise manage user accounts
• To deliver and facilitate delivery of services to the user
• To fulfill and manage your orders, payments, returns, and exchanges
• To deliver targeted advertising to you
• To determine the effectiveness of our marketing and promotional campaigns

3. When and with whom do we share your personal information?

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. The categories of third parties may include:

• Social networks
• Website hosting service providers
• User account registration & authentication services
• Payment processors
• Retargeting platforms
• Sales & marketing tools

We may also share information in connection with business transfers, when using Google Maps Platform APIs, or with business partners to offer certain products, services, or promotions.

4. Do we use cookies and other tracking technologies?

We may use cookies and similar tracking technologies to gather information when you interact with our Services — for security, preferences, basic site functions, analytics, and advertising.

We may share information with Google Analytics. To opt out, visit Google Analytics Opt-out.

5. How do we handle your social logins?

If you choose to register or log in using a social media account, we may receive certain profile information from that provider (such as name, email address, and profile picture). We use that information only for the purposes described in this Privacy Notice.

6. How long do we keep your information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it, or securely store it until deletion is possible.

7. Do we collect information from minors?

We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If you become aware of any data we may have collected from children under age 18, please contact us at contact@sparkoobd.com.

8. What are your privacy rights?

You may review, change, or terminate your account at any time, depending on your country, province, or state of residence. You may withdraw consent where we rely on consent, and unsubscribe from marketing communications at any time.

To review, change, or terminate your account, contact us using the contact information below.

9. Controls for Do-Not-Track features

We do not currently respond to DNT browser signals. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

10. Do we make updates to this notice?

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date. We encourage you to review this Privacy Notice frequently.

11. How can you contact us about this notice?

If you have questions or comments about this notice, contact us by post at:

Sparkoo
855/2, East Kazipara, Mirpur
Dhaka, Dhaka 1216
Bangladesh

Email: contact@sparkoobd.com

12. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To make a request, email contact@sparkoobd.com.